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Returns & Shipping
MeltedGenius utilizes a made-to-order business model. This means that we do not hold any inventory and we actually work with out production partners to produce our inventory as needed and shipped directly as soon as orders are placed, therefore all sales are final. Keep this in mind and always refer to the product “size guide” to check sizes and fit prior ordering.
Shipping
MeltedGenius use a number of suppliers across the U.S. – and sometimes, Australia, China, U.K and Europe. Your items will ship from any of those locations, depending on what you order and your delivery address. This means you may receive your order in multiple shipments. If you’ve seen only some of your items arrive, chances are the others are on their way.
MeltedGenius uses a variety of shipping partners including DHL, FedEx, USPS and UPS to deliver our products to customers. Your shipping rates are calculated at a discounted price using these services.
How long does shipping take?
Orders are not fulfilled or shipped on weekends or holidays.
For orders in the United States, your order is typically processed within 2 to 5 business days and delivered in 5 to 9 business days following fulfillment. In rare circumstances, the package may take up to 15 business days.
For orders outside the contiguous United States, orders are typically processed within 2 to 5 business days and delivered in 6 to 14 business days following fulfillment.
* These times are estimates, not guarantees.
Where do you ship to in the United States?
We ship to any address in the United States including Puerto Rico, and the United States Virgin Islands.
Can I cancel an order I just placed?
Since we are committed to getting your order to you as quickly as possible, orders are processed soon after placement. Because of these quick processed times, orders cannot be canceled, changed or adjusted once placed.
What if my package is lost?
MeltedGenius is not responsible for lost/missing/stolen packages once they are marked as delivered by the shipping carrier, and orders will not be re-sent or refunded.
If your package has not been delivered within 30-days of being fulfilled (i.e. a shipping label has been created) we will consider it lost in transit (unless tracking shows otherwise).
Our lost packages policy lasts 30-days. If 30-days have gone by since your reported delivery date we can’t offer you a replacement item. Therefore it is important that you contact us within 30 days from the shipment date if there’s something wrong with your order. Please let us know by contacting us here: support@meltedgenius.com.
Returns
What’s your return policy?
MeltedGenius does not offer returns due to the customized nature of our products. Our products are printed and processed by humans at the time you order them. Therefore, and even though we strive to have a 100% error-free production rate, there could be an issue on rare occasions.
If you experience a problem with your order, you are in safe hands. We will send you a free replacement for any of the following reasons:
- Wrong order received ( e.g., size, color, print )
- Lost in transit ( 30-days after shipment )
- Faulty items ( e.g., seams destroyed, poor print quality )
To help us process your replacement request quickly, please provide images for your claim. These should be of the entire product, the size label, and a close-up of the fault or damage to the item. We cannot process a replacement request without images of the item.
What about Exchanges?
We reserve the right to only replace items if they are defective or damaged. If any of these apply to you we are committed to make it right for you, please contact our customer service first via email within 30 days of receiving the product here: support@meltedgenius.com.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out the product “size guide”. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please contact support@meltedgenius.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one.
Buyer’s remorse
MeltedGenius does not offer refunds due to the customized nature of our products. Our return policy doesn’t cover buyer’s remorse so we won’t be able to issue you a refund for the order.
